It may happen that an electronic safe can no longer be opened. It seems unlikely, but the most common reason is simply that the combination has been forgotten. Another possible reason is that the batteries are flat. When purchasing an electronic safe for the first time one generally also has the fear of not being able to open it due to an electronic faults, but, in the case of good quality products and workmanship, that is an extremely remote event.
In all these situations it is very useful to be able to open the safe with an emergency key. However, the key poses a major security issue. If it is hidden in the same room where the safe is installed there is the serious possibility that it can be found by a thief and used to readily open the safe in which we have entrusted our assets. Many people think they have found a really safe place to hide the key, but experience shows that thieves are smarter than you might think.
It is important to reflect on the fact that if there were a truly safe place to hide the key we could use it to directly hide the items and do without the safe. The only really safe solution is to hide the key in a different apartment from that in which the safe is installed: at the home of a relative or a trustworthy friend. As it only needs to be used in the case of an emergency it is better to give up a certain degree of convenience in exchange for a much greater security.
A possible problem with the emergency key is that someone will make an illegal copy. It is therefore important that the emergency keys for safes only use a patented controlled key-cutting profile, so that they can only be copied at authorised centres and only after presenting the coded ownership card, and if necessary accompanied by the original key and/or showing the owner’s identity document.
However, even having resolved the problem of custody and management of the key, the mere existence of the lock for emergency opening represents a potential risk for security, as it is one of the points that a potential thief can exploit to attack the safe. Especially if it is a lock fitted with a tubular key, as is the case in many models imported from the Far East.
It is therefore essential that emergency locks on safes use a security key and that they are well protected, with special protection plates, against attempted breaking in or drilling.
However, from the point of view of security, a fully electronic safe, without an emergency key, may be considered to be more secure. In the case, which is of course possible, that the batteries run out, it is not a problem, because almost all manufacturers, starting from Viro, offer the possibility of connecting an emergency battery from the outside, with the door closed, to open the safe and replace the batteries.
If, however, the code has been forgotten, this is a serious problem since, if the safe has been designed well, it can no longer be opened without forcing it. One should be wary of safes which can be opened by support services without breaking them. In this case, it means that the safe has a weak design point, which in theory should be known only to the manufacturer, but which, in practice, no one can guarantee that it has not been discovered by potential thieves.
To avoid these problems it is possible to make a note of the code in a safe place, so that it can be retrieved in the event of an emergency. It is easier to hide a code than to hide a key. Just don’t write it down on a note kept in the safe, or write it in your address book under the heading “safe”!
You can see the catalogue of Viro safes here
Watch how to open the Viro Ram 7 IV safe if the batteries are flat
It is really frustrating in case you forgot about the code of your lock as you will not be able to open the safe when needed. Since I don’t like that to happen to me I will make sure to make code notes so that it can be recovered in case of emergency. If that will fail, then I will not hesitate to seek the help of the locksmith with expertise on safes or on alternative keys.
It’s true that the fear for the electronic fault is high when buying an electronic safe. I just move to a new property and I am making sure that everything in my house is secured. I’m looking for credible safe and locks. I will try to find electronic or manual safety.
I have a Viro security cabinet and the electronic keypad at times does not operate correctly.
I have an emergency key that I used when the difficulty has arisen, where and how can I obtain a duplicate key from please…
thank you for asking. If you find something is wrong with the security cabinet you should contact the assistance in order to solve it. However, we ask you to send as the model of your Viro security cabinet and a photo of the key (email@example.com) so to see if it can be duplicated or not.
We look forward hearing from you.
Viro Marketing Staff.